The only way to ensure peace of mind when you book travel in a post-COVID world is through a personal travel concierge
Travel is about creating memories that allow you to invoke feelings of joy for the rest of your life.
We believe the pleasant memories should begin from the time you first start planning your journey
Our core value is providing a truly personalised service. Each one of our travel concierges operates as if they are running their own private consultancy practice. They ensure that they are for their clients whenever they need them and that they take time to truly understand their clients needs and expectations. Like the concierge service in a 5-star hotel, our personal travel consultants will go out of their way to deliver the experience you are looking for, no matter how hard it might be to achieve.
COVID-19 has taught consumers that dealing with large, well established brands does not provide the financial protection and reassurance that would be expected. At a time when consumers needed access to a human to help and reassure them, they found themselves stranded.
Major events impacting the travel industry like COVID-19 may be rare, but our clients can rest peacefully in the knowledge that there will never be a crisis that will prevent them from being able to access their personal travel concierge.
Our Process
Our personal travel consultants generate the majority of their bookings from referrals and through their personal networks. Ensuring a truly exceptional service is therefore paramount to their success.
We begin by taking the time to understand exactly what you are looking for from your holiday. Once we have understood your needs, we will build an itinerary and talk you through the options. We will then refine the itinerary until you are completely satisfied with the journey that we have planned together.
These are just some of the reasons to plan your journey with us
- State of the art systems that allow us to ensure you get access to the best prices
- Extensive product offering contracted directly with suppliers- so you are not paying a middle man
- Outstanding customer service from the time you book until the time you return back to the UK
This is how your money is financial protected when you book with us
Holidays represent one of the biggest single items of expenditure people make. It is therefore essential to have the confidence that your money is secure. Below is the key information you need to know about how your money is protected in the unlikely event of us going out of business
All bookings that include a flight are protected by ATOL. ATOL protection will either be provided by the Tour Operator that we act as an agent for or under the ATOL licence of Major Travel PLC. You will be issued with an ATOL certificate immediately upon payment.
Travel Concierge Club is an authorised retail agent of Major Travel PLC with ATOL number 2933. You can verify the ATOL number here:
http://publicapps.caa.co.uk/modalapplication.aspx?appid=2
The International Air Transport Association is the governing body for scheduled airlines. IATA accredited agents are authorised to issue tickets on behalf of member airlines. IATA enforces rigid financial monitoring on its members to ensure that every IATA accredited agent is financially secure.
The Association Of British Travel Agents is a trade body for the travel industry. Members must meet stringent financial criteria and adhere to a strict code of conduct to ensure consumer satisfaction. ABTA also provide consumers with financial protection for non air packages which are not covered by ATOL.
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk